Hi Everybody,
Sorry for the long delay in responding. I've been hiking in the mountains for the last week with no cell phone, no computer, etc...
I'll try to respond to all the questions here at once.
What is the scoop on the color of the Biwa pearls? Were there some strands more lavender? Did you over photoshop to get the color? Seems like some of us at least, agree that the photo was very different in tone than what we received, although we are over all very pleased with the pearls.
I think my biwa's are chameleons! They were sliver gray when I put them on in daylight, but when I took them off at night under my regular lamp they were a lovely silvery lavender!
The strands obviously did range some in color from silver to lavender and in-between. When dealing with natural colors like this, you always have a range. If anything, the photo was under-photoshopped. If anyone wants to part with their Biwa strand because of the color, we'll waive any restocking fee. We currently have a waiting list for those who missed out on these, and there is no possibility of ever getting more of them.
Does the paperwork specify natural color as well? I'm wondering because the certificate I received doesn't specify these are natural color.
Normally, we denote when something is NOT a natural color. If anyone would like new paperwork specifically stating that the color is natural, PM me with your order number and the request.
It seems that there is a rather long delay from the time that things are ordered and when they ship. I ordered on the 21st and they did not ship until the 26th. I had a similar experience with Pearl Paradise. Is it the case that they do not string the necklace until after it is ordered?
As someone already noted, for sales, we specifically state on the sale page the following:
Note: Due to sales volume, please allow 2 to 3 extra days for us to ship sale items.
We don't ship on weekends, thus the order shipped out 3 business days later. For items NOT on one of our sales, we normally ship within 1 business day or less. And yes, nearly everything is strung or finished AFTER an order is placed and yes, we still get most non-sale orders out within 1 business day or less.
If anyone still hasn't received their order from the sale, give us a call! 866-673-3036
Did I miss anything?