Well, we've done about all we can for the moment. the listing is about to run out, but likely will be relisted.
Lisa, the ones I feel bad for are Douglas and his Team, they work so darned hard and get abused like this. I have a thick skin by now, and an excellent reputation over the long term on ebay, etsy, including a profile on linkedin. With a few peeps at least, the GIA Pearl Graduate degree gives a little cred, too, lol. Speaking up is important; not something I've always done, but intend to continue in the future and hopefully you will also. Many thanks to each; don't be discouraged by this particularly unpleasant person. Red, thank you again for bring this listing to our attention.