My experience with Wen is hit or miss. I've ordered twice and both times, I was happy with most of the items but there were a few things I was not happy with, but she worked with me. One of my complaints was I ordered two single pearls on cards. From the different shots posted, I figured I was getting a relatively clean pearl, but both came with outies on them (not sure how else to explain the big bump) that were not seen in the photos. Another time, I ordered a strand of 22 odd shaped pearls and the nacre was not complete on 8 different pearls, so she offered me a partial refund, but I asked her to send me 8 pearls, which she did. If you are picky about pearls, I suggest you email her prior to purchasing something to make sure of the quality you're getting. She did tell me that the pearl strand I ordered was not their top of the line, but I could not tell because I was going by the photos, and the photos were generic photos and all the pearls looked good. I will still order from her, but I will always ask questions first. She does have some great priced items and is quick to respond to email.