ilovepearls
Member
- Joined
- Nov 24, 2006
- Messages
- 6
I have several pieces of Mikimoto. A single strand AAA necklace, a single strand bracelet, a pair of post earrings, a pair of drop earrings, a graduated pearl and diamond ring, and a pin. The necklace was the first piece of jewelry my now husband ever bought me seven years ago and I wear it daily. I have had a couple of the pearls discolor because of the heavy wear and two years ago I sent the necklace back to Mikimoto and replaced 8 pearls. Unfortunately, the worst one that happens to be right in the center was overlooked and due to a lot of things going on at the time I just accepted the replacements that were done. I went back to the jeweler last week to send it back to Mikimoto to have the pearl in question replaced and to have a few others replaced as well. The repair associate was out and another associate told me basically the pearls were worthless due to the amount of wear and I really just needed a new strand. She then proceeded to verbally sort out my husbands sales history(thank God they were all gifts for me but he really didn't care to have the purchase price for them all shared) trying to figure out how much he paid for the pearl replacements two years ago. The associate then told me that perhaps I should remove the worn pearls and convert the necklace into another piece of jewelry or I could have the store jeweler replace the damaged pearls. When I stood my ground that the integrity of the piece remain Mikimoto and her "options" were not acceptable she laid out a brand new pair with no wear on them. I left the store with my pearls in hand. My husband was in shock when I got home. This is a national jeweler and my husband has spent about 25K with them. He did call the manager the following day and will be visiting the store his self next week. I do not wear hairspray but I do wear perfume. I now fully understand that the pearls may not be able to stand up to the amount of wear I put on them. I would appreciate your thoughts on this entire situation.