So sorry, but I don't understand why to request an advise about a vendor who has already such great number of good points on Etsy...
It's already enough to see how a seller's reputation is hanged to the people's moods, and so different feelings between purchasers, even to be vulnerable in front of bad faith buyers, without anything to advise other readers of this fact.
Sometimes, I buy something, then I regret to have done, according to my taste, but I write I am glad, because It's not the vendor's fault, and that even if I return my purchase as I am authorised by rules to do.
I know so many stories of vendors unfairly massacred by purchasers... like this one, of a vendor of wedding dresses who has seen her Etsy account closed because she refused to refund an item returned 85 days after purchase, instead of 30, according to her own return policies.... A wedding dress... sure, you can see where is the bug...
Did you look for vendors' opinions (I know only french ones) about this platform, on the web : you will be well-informed.
I would agree this kind of practices if sellers would be able to grade themselves, also, the purchasers, as that's possible on other platforms like RBNB : it would be fairer.
Anyway, at last, if you like something, but you are alone to do, wouldn't you buy it only for that reason?
That's said without any animosity
, just to point the well done of minimum measures to use functions of these platforms, which make their promote on these kinds of tools not for the best relationship between sellers and buyers, but first to attract the most number of purchasers, that for their own profit, at the expense of most good faith vendors.
A last word: if you look for "carved pearls" on this platform, you'll find 250 pages about anythings but what you are searching. Did you find that a honest management? As a consumer, I am myself absolutly bored by that.