Very bad experience dealing with Pearls by Angela Carol . Ordered Akoya 16"necklace on 12/2/07. Credit card charged immediately. Unable to contact this company. Multiple phone and e-mail messages without any response! Customer satisfaction guaranteed per their website. Some customer service when you cannot contact them or they don't return your calls! Stephen Couch seems to be a regular contributor to this site. What's up Stephen? Better Business Bureau gives you a very unsatisfactory rating. I could kick myself for not checking with BBB prior to placing my order! I am contacting my credit card co to dispute this charge. Buyers beware!