Hi, Salem, Panda, Robin, Inge and others...
I've been "away" for awhile, focusing on drastically reorganizing life and business. But now it's time to get involved here again, and this would be a good place to start, since the string has our name on it!
I don't want to appear to be self-promoting, but since it came up, may I provide a quick update about Integrity Pearls? A couple of years back, when I was living in Asia, we tried a grand experiment that was intended to give our customers the very best pearls, selection and prices - we moved our base of operations directly into China. I established an office in Shanxiahu (Pearl Mecca), and we set up a system of couriering orders to Los Angeles and forwarding from there. The quality, selection and prices worked great, but then we ran into a series of problems with shipping and customer service. It really got bad when US Customs began detaining packages from China last July, and one thing led to another, like dominoes. Customers were waiting weeks and weeks for orders, we fell dreadfully behind in e-mails, finances got tight... we felt horrible about what we were doing to our beloved customers.
So we took radical action. I returned with my family to re-establish our base in North America (home is in Canada, inventory is in Los Angeles). And we set about to rebuild the business from the ground up, step by step. It has been a slow, systematic process, and we can now offer our customers the same quality and value with our pearls... but now with prompt customer service, and IMMEDIATE shipping from Los Angeles by Priority Mail.
We learned some lessons, the hard way; but building on these, we can once again offer our customers the very best. Our range of pearls is currently limited to white, naturals and peacocks, but we will be broadening the range (including quality dyed pearls) with each passing week; and offering both regular quality pearls and top-of-the-line premium whites.
But this is beginning to sound like an advertisement, so I'd better stop. We just want to apologize again, one last time, to customers who were kept waiting and were disappointed with us. Circumstances overcame us, but we have done what is necessary to ensure that from now on, our customers can expect nothing but the best value and service. Thank you to people who encouraged us when we were struggling. We do have the very best customers in the world!
-- Doug