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Just wanted to close this one off (had meant to post back sooner). The vendor was incredible and looked after us, it was as everyone pointed out a simple shipment mistake and once they saw photos they rectified it immediately. The new earrings were like night and day, and have become a new...

$45 USD / $60 AUD was the original FedEx cost to Australia (to have express delivery in time for the anniversary, otherwise it would have been $25 USD). I multiplied that by 3 (i.e. original cost, return, second shipping) as a baseline when I still thought I might be able to get a replacement in...

Hi Pearl Dreams, Thanks so much for the quick response :-) I want to be careful not to reveal the vendor, who I believe are acting in good faith trying to help me out right now, but from what I understand on these forums they are meant to be one of the top grading standards. At first contact...

Hi, I've been reviewing the forum and using it to guide my recent purchase of some "top AAA" pearl earrings from one of the recommended vendors (huge thanks to the community!). The sales process was excellent and the staff seem really friendly. However, the pearl earrings have now arrived and...