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Thanks for all your comments and advice. Getting back to Shenzhen is not easy, but we still have some friends there. We will see what we can do through them. I have also had a look at Pearl Paradise, which looks like a possible alternative if nothing can be worked out with the store. Thanks...

On a recent trip to China my wife bought for a sizable sum a large black pearl (14mm) at an upscale jewelry store in a very modern mall (a store that should be reputable dealer). Unfortunately, after we got home she dropped it on a tile floor and it broke into two pieces. The inside is not at...